I've been playing a while at El Dorado Palace (VERY low stakes), used there ND bonuses offered in the past, and used there SMS depositing system 'cause of it's low deposit limit, obviously. Sometimes I get lucky, sometimes not. Anyways, an interesting thing happened tonight when I made a single SMS deposit... I was given the usual bonus... Plus $100! I figured it was a player appreciation chip, but I was skeptical, so I checked transactions, and it said it was part of the bonus for my deposit. Weird. I got on the online chat and asked the very helpful 'Mary' if it was for real, as I didn't want to win a bunch and then have it ALL taken away from me because they shouldn't have given me a bonus. The conversation follows:
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Please wait for a site operator to respond.
You are now chatting with 'Mary'
Mary: Welcome to our Casino, how may I help you?
you: Hi, Mary
you: My username is PaulHughes01
Mary: yes hello
Mary: how can we help?
you: I just deposited via SMS, and I got a huge bonus...
you: Just making sure there wasn't an error
you: as much as I don't want you to take it away
you: I don't want to get lucky
you: and have it taken then lol
Mary: one moment please
you: thanks
you: :-
you: Uh oh...
you: Any word, Mary?
Mary: please hold on for one moment Paul I am online with Tech Department
you: no problem
Mary: thanks
Mary: Paul we apologize for this misunderstanding, please hold on for one moment
Mary: There should have been confusion from Tech side, the system is now working in normal conditions, and thank you so much for your loyalty and cooperation
you: Ok, so there was a big bonus, now there isn't?
Mary: there was system upgrading and may be there should have been some errors
Mary: now this procedure completed, please continue wagering
you: Alright. Well thanks for your candor in the situation. Let your manager know that I WILL be posting about this on Casino Meister later tonight
you: I was excited :-(
Mary: Sorry for the miunderstanding
you: Not your fault
you:
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Maybe it was a legit error, maybe they were trying to get me to gamble higher to get in the habit of it and then make bigger deposits... Who knows? Either way, I at least have what I did deposit. I just wanted to warn anyone else who might have the same thing happen to them to be careful... And with that, I'm off to 3Dice!