Slot 0 Drive Array Recovery Needed

Print|Rate this content

Hp Oa Slot 0 Drive Array Recovery Needed
Post Error 1786-slot 0 Drive Array Recovery Needed

1786-Slot 1 Drive Array Recovery Needed The following disk drive(s) need Automatic Data Recovery (Rebuild): Port 1I: Box 0: Bay 1 Automatic Data Recovery previously Aborted! Runt Array Diagnostic Utility (ADU) for More Inforation Select 'F1' to retry Automatic Data Recovery Select 'F2' to continue without starting Automatic Data Recovery.

Product description

The HPE Smart Array P420 Controller is a low profile, 6 Gb/s, PCIe 3.0, Serial Attached SCSI (SAS) RAID controller that provides enterprise class, storage performance and data protection for select HPE ProLiant Gen8 rack servers and tower servers

What's new

HPE Smart Array Advanced Pack 2.0 features are now part of the base features for the HPE Smart Array P420 Controller at no additional cost

Product features

Description
Data compatibility Consistent configuration and management tools Smart Drive carrier Pre-Failure warranty
The P420 Controller supports up to 60 drives depending on the server implementation Seamless upgrades from past generations and upgrades to next generation HPE high performance and high capacity SAS Smart Array controllers 6 Gb/s SAS technology delivers high performance and data bandwidth and contains full compatibility with 6 Gb/s SATA technology x8 PCIe 3.0 host interface technology delivers high performance and data bandwidth up to 8GB/s maximum bandwidth Modular, easy-to-upgrade design lets user optimize performance by upgrading from 40-bit 512MB cache to 72-bit 1GB Flash Backed Write Cache (FBWC) or 72-bit 2GB FBWC Addition of the flash backed cache upgrade enables array expansion, logical drive extension,RAID migration, and stripe size migration Standard on the P420 are RAID 6 ADG, RAID 60 ADG, RAID 1 ADM, Capacity expansion,mirror split, recombine, and rollback in online mode, drive erase, performance optimization-Degraded reads and read coalescing, Move/Delete any individual LUNS and online splitmirror The HPE SSD Smart Path feature included in the Smart Array software stack improves SSD read for all RAID levels and RAID 0 write operations by optimizing the path to each SSD attached to the controller The HPE Smart Cache licensed feature (Available as an additional option) is a controller-basedread caching solution in a DAS environment that caches the most frequently accessed data(Hot Data) onto lower latency SSDs to dynamically accelerate application workloads Mix-and-match SAS and SATA hard drives, lets user deploy drive technology as needed to fit users computing environment Software consistency on most current shipping Smart Array products: HPE Smart Storage Administrator, HPE Systems Insight Manager (SIM), and Intelligent Provisioning Low-profile PCI express form factor - ships with a full size bracket for deployment in either alow-profile or full sized slot
Online array expansion (With FBWC) Online advanced capacity expansion (With FBWC) Online logical drive extension (With FBWC) Online RAID level migration (With FBWC) Online stripe size migration (With FBWC) Online mirror split, recombine and rollback (With FBWC) Unlimited global online spare assignment User selectable expand and rebuild priority User selectable RAID level and stripe size User selectable read and write cache sizes Supports predictive spare activation
Eight (8) SAS physical links (distributed across 2 internal x4 wide port connectors)
6 Gb/s SAS [(600 MB/s bandwidth per physical link)] x8 6 Gb/s SAS physical links (Compatible with 3 Gb/s SATA) 512MB 72-bit wide DDR3-800 MHz FBWC (Flash-Based Write Cache), 1GB 72-bit wide DDR3-1333 MHz FBWC or 2GB 72-bit wide DDR3-1333 MHz FBWC provides up to 10.6 GB/s maximum bandwidth (On the DDR3-1333MHz cache) x8 PCIe 3.0 host interface provides maximum bandwidth Read ahead caching Write-back caching (With FBWC)
Native Command Queuing (NCQ) is a technology designed to increase performance of SATA hard diskdrives by allowing the individual hard disk to internally optimize the order in which received read and write commands are executed
Given the increasing need for high performance and rapid capacity expansion, the SA-P420 Controller offers: Up to 240TB of total internal storage with 60 x 4TB LFF SATA hard drives. Up to 24TB of total internal storage 900GB SFF SAS hard drives
Provides increased server uptime by providing advanced storage functionality: Online RAID level migration between any RAID levels (With FBWC ) Online stripe size migration Online capacity expansion Online logical drive extension Online active drive replacement Online drive firmware upgrade Unlimited global online spare Pre-Failure warranty
The following features offer detection of possible failures before they occur, allowing preventive action to be taken: Self Monitoring Analysis and Reporting Technology (SMART) first developed at HPE detectspossible hard disk failure before it occurs, allowing replacement of the hard drive before a realfailure occurs Drive parameter tracking monitors drive operational parameters, predicting failure andnotifying the administrator Dynamic sector repairing continually performs background surface scans on the hard disk drives during inactive periods and automatically remaps bad sectors, ensuring data integrity Smart Array cache tracking monitors integrity of controller cache, allowing pre-failure preventative maintenance
RAID 6 RAID 60 RAID 5 RAID 50 RAID 1 and 10 RAID 1 ADM and 10 ADM
Recovery ROM: This feature protects the user from a firmware image corruption by storing are dundant copy of the firmware image. If the active firmware image becomes corrupt, the controller will use the redundant firmware image and continue operating On-Line spares: There is no limit to the number of spare drives that can be installed prior to drive failure. If a failure occurs, recovery begins with an On-Line Spare and data is reconstructed automatically DRAM ECC detects and corrects data bit errors Battery-backed write cache upgrade provides for up to two days of battery power for data cache retention. The data backup duration could be extended anytime the server's auxiliary power is available during system power down Battery-backed write cache upgrade
Consistency and upgradeability on most current shipping Smart Array products make them unique in the industry: GUI based configuration, management and diagnostic software tools with the HPE Smart Storage Administrator GUI based configuration, management and diagnostic software tools with the HPE Smart Storage Administrator Common data format between generations of products Data migration between servers and external modular Smart Array enclosures
The HPE SSD Smart Path feature included in the Smart Array software stack improves Solid State Disk(SSD) read performance. With up to 4x better SSD read performance, HPE SSD Smart path chooses the optimum path to the SSD and accelerates reads for all RAID levels and RAID 0 writes Microsoft Windows Server 2008 Microsoft Windows Server 2008 R2 Microsoft Windows Server 2012 Microsoft Windows Server 2012 R2 Red Hat Enterprise Linux 6.1, 6.2, 6.3, 6.4, and 6.5 SUSE Linux Enterprise Server 11 (SP1, SP2, SPA) VMware ESXi 5.0 U3 VMware vSphere 5.1 U2 and vSphere 5.5
The HPE SmartCache licensed feature is a controller-based read caching solution in a DAS environment that caches the most frequently accessed data (Hot Data) onto lower latency SSDs to dynamically accelerate application work loads Bulk storage: The first element is the bulk storage device, which is any supported HDD attached to the HPE Smart Array controller Accelerator: The second element, the accelerator, is a faster/lower latency SSD device that caches data Metadata: The final element is metadata, information held in a relatively small storage areathat maps the location of information residing on the accelerator and bulk storage devices
6 Gb/s SAS
Yes (With recovery ROM feature)
x8 PCIe 3.0 provides 8 GB/s maximum bandwidth
2 internal (Mini-SAS) x8 wide port connectors
RAID 6, 6+0 (Advanced data guarding) RAID 5, 5+0 (Distributed data guarding) RAID 1, 1+0 (Striping and mirroring) RAID 0 (Striping)

Software overview

Description
HPE SIM HPE Smart Storage Administrator
Operating systems and virtualization software support	Microsoft Windows Server 2008 Microsoft Windows Server 2012 Red Hat Enterprise Linux 5 (x64 & x86) Red Hat Enterprise Linux 6 (x64 & x86) SUSE Linux Enterprise Server 10 (x64 & x86) SUSE Linux Enterprise Server 11 (x64 & x86) VMware ESX 4.1 VMware ESXi 4.1, 5.0, 5.1

Link to product specifications

Click here to view specifications page .

Link to driver, firmware, software and manuals

Click here to access the updated driver, firmware, software and manuals.

Link to warranty information

Click here to check the warranty status.

Click here for detailed information regarding worldwide limited warranty and technical support.

Link to product related documents

Click here to view the list of product related documents .

Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!

Was the information on this page helpful?

Please wait while we process your request.

Print|Rate this content

Document ID: c03925149

Advisory: HP ProLiant Servers: HP Smart Array Controllers - CUSTOMER ACTION REQUIRED to Reconnect All SAS Cables After a Service Event in Order to Avoid a '1789-Slot 0 Drive Array Disk Drive(s) Not Responding' Error Message and Possible Data Loss

NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Last Updated: 2013-09-25

DESCRIPTION

IMPORTANT: The actions detailed below are required after a service event in order to avoid the potential for data loss. Neglecting to perform the required action could leave the server in an unstable condition, which could potentially result in data loss. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors.

After a service event has been performed on an HP ProLiant server configured with an HP Smart Array Controller configured for RAID, all of the SAS expander cables must be reconnected before restarting the server. If any cable is loose or disconnected, or was reconnected to a different port, RAID array logical drives could become unresponsive, degraded, or damaged, and error messages similar to the following may appear during Power-On Self-Test (POST) if the following action is not performed:

During POST, the following screen will be displayed. After a service event, it is important to press a key when this screen appears, in order to view any Option ROM error messages and take the appropriate action before the Smart Array Controller default action is executed.

Figure 1: POST Message Requiring a Key Press After a Service Event

If a SAS cable connected to the HP Smart Array Controller or an HP SAS Expander is loose or disconnected, or was reconnected to a different port, the following error message will be displayed:

1789-Slot 0 Drive Array Disk Drive(s) Not Responding
Check cables or replace the following drive(s):
Port 2C: Box 1: Bays 5,6,7,8
Select 'F1' to continue - all logical drive(s) will remain disabled
Select 'F2' to fail drive(s) that are not responding - Interim Recovery
Mode will be enabled if configured for fault tolerance
(RESUME = 'F1' OR 'F2' KEY) [default = 'F2' in 15 seconds]

If the above message appears, the F1 key should be pressed immediately (Select 'F1' to continue - all logical drive(s) will remain disabled). If the F1 key is is NOT pressed within fifteen seconds, the 'F2' to fail drive(s) that are not responding - Interim Recovery default action will occur.

IMPORTANT: If there is NO SAS Expander configured in the server, the data loss may be recoverable. If a SAS Expander IS configured in the server, the data loss will not be recoverable.

If the Select 'F2' to fail drive(s) that are not responding - Interim Recovery default is allowed to occur, and the server is then powered off and all of the SAS or SAS Expander cables are reconnected, the RAID array will still be unresponsive and degraded, and a message similar to the following will appear during POST after restarting the server:

1784-Slot 0 Drive Array - Logical Drive Failure
The following disk drive(s) are failed and should be replaced:
Port 2C: Box 1: Bays 5,6,7,8

However, if all hard drives are connected directly to the Smart Array Controller, the following error message will be displayed instead of the above 1784 error message:

1779-Slot 0 Drive Array - Replacement drive(s) detected OR previously failed,
drive(s) now appear to be operational:
Port 1I: Box 1: Bays 5,6,7,8
Logical drive(s) disabled due to possible data loss.
Select 'F1' to continue with logical drive(s) disabled
Select 'F2' to accept data loss and to re-enable logical drive(s)

IMPORTANT: If the above 1779 error message appears instead of the 1784 error message, it is possible that the data on the logical drive(s) can be recovered.

Note: The port number included in the above messages may not be the actual Smart Array Controller port number that has a loose or disconnected SAS cable. For information on this issue, refer to Customer Advisory number c03925161 at the following URL:

HP ProLiant Servers - HP Smart Array Controllers May Report an Incorrect Port Number in a '1789-Slot 0 Drive Array Disk Drive(s) Not Responding' Error Message During Startup

SCOPE

Any HP ProLiant server listed under Platforms Affected and configured with an HP Smart Array Controller and/or an HP 24 Bay SAS Expander Card (Option Kit 468406-B21).

RESOLUTION

In order to prevent the RAID array logical drives from becoming unresponsive, degraded, or damaged after a service event, press the space key when the HP logo screen appears, and then press the F1 key within fifteen seconds after the 1789-Slot 0 Drive Array Disk Drive(s) Not Responding message appears. Next, power off the server, reconnect the SAS cables as before the service was performed, and then restart the server.

RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document.

SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips Document.

To search for additional advisories related to HP Smart Array Controllers, use the following search string:

+Advisory +ProLiant -'Software and Drivers' +'Smart Array' +Controller

Hardware Platforms Affected: HPE Smart Array P800 Controller, HPE Smart Array P400 Controller, HPE Smart Array P700m Controller, HPE Smart Array P410 Controller, HPE ProLiant DL380 G6 Server, HPE ProLiant BL460c G6 Server Blade, HPE ProLiant BL490c G6 Server Blade, HPE ProLiant ML370 G6 Server, HPE ProLiant ML350 G6 Server, HPE ProLiant DL360 G6 Server, HPE ProLiant ML150 G6 Server, HPE ProLiant DL180 G6 Server, HPE ProLiant DL160 G6 Server, HPE Smart Array P212 Controller, HPE Smart Array P411 Controller, HPE ProLiant DL370 G6 Server, HPE ProLiant DL180se G6 Server, HPE ProLiant DL160se G6 Server, HPE ProLiant BL280c G6 Server Blade, HPE ProLiant BL685c G6 Server Blade, HPE ProLiant DL170h G6 Server, HPE Smart Array P410i Controller, HPE 24 Bay SAS Expander Card, HPE Smart Array P712m Controller, HPE ProLiant DL320 G6 Server, HPE ProLiant ML330 G6 Server, HPE ProLiant BL465c G6 Server Blade, HPE ProLiant BL495c G6 Server Blade, HPE ProLiant DL585 G6 Server, HPE ProLiant DL385 G6 Server, HPE ProLiant DL165 G6 Server, HPE ProLiant SL160z G6 Server, HPE ProLiant SL170z G6 Server, HPE ProLiant SL2x170z G6 Server, HPE ProLiant DL160he G6 Server, HPE ProLiant DL785 G6 Server, HPE ProLiant DL2x170h G6 Server, HPE ProLiant DL4x170h G6 Server, HPE ProLiant DL120 G6 Server, HPE ProLiant ML110 G6 Server, HPE ProLiant WS460c G6 Workstation Blade, HPE ProLiant SL165z G6 Server, HPE ProLiant BL2x220c G6 Server Blade, HPE ProLiant DL160 G7 Server, HPE ProLiant DL165 G7 Server, HPE ProLiant DL180 G7 Server, HPE ProLiant DL320 G7 Server, HPE ProLiant DL360 G7 Server, HPE ProLiant DL380 G7 Server, HPE Smart Array P812 Controller, HPE ProLiant BL465c G7 Server, HPE ProLiant BL685c G7 Server Blade, HPE ProLiant BL685c G7 Server, HPE ProLiant DL385 G7 Server, HPE ProLiant BL465c G7 Server Blade, HPE ProLiant DL580 G7 Server, HPE ProLiant SL165z G7 Server, HPE ProLiant DL585 G7 Server, HPE ProLiant BL460c G7 Server Blade, HPE ProLiant SL390s G7 Server, HPE ProLiant DL980 G7 Server, HPE ProLiant BL2x220c G7 Server Blade, HPE ProLiant BL490c G7 Server Blade, HPE ProLiant BL620c G7 Server Blade, HPE ProLiant BL680c G7 Server Blade, HPE ProLiant SL170s G6 Server, HPE ProLiant DL170e G6 Server, HPE ProLiant SL335s G7 Server, HPE ProLiant SL160s G6 Server, HPE ProLiant SL165s G7 Server, HPE ProLiant DL120 G7 Server, HPE ProLiant ML110 G7 Server, HPE Smart Array P711m Controller, HPE ProLiant DL288 G6 Server, HPE Smart Array P421 Controller, HPE Smart Array P420 Controller, HPE Smart Array P222 Controller, HPE Smart Array P721m Controller, HPE Smart Array P822 Controller, HPE ProLiant SL4545 G7 Server, HPE Smart Array P420i Controller, HPE Smart Array P220i Controller, HPE Smart Array P430 Controller, HPE Smart Array P431 Controller, HPE Smart Array P731m Controller

Support Communication Cross Reference ID: IA03925149

Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided 'as is' without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Hp Oa Slot 0 Drive Array Recovery Needed

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!

Was the information on this page helpful?

Post Error 1786-slot 0 Drive Array Recovery Needed

Please wait while we process your request.